CLICK & COLLECT

Can't wait for mail order? Use our Click & Collect service!  Place your order on line and we’ll have your order ready to collect here at our premises in Matlock, Derbyshire.

1. Place your order.

Place your order through our website in the same way as you would for mail order.  Once you get to Stage One of the Checkout simply tick the box for ‘Collect at Store’.  You will then be able to choose the day and time you would like to collect your order.  Pay for your order using credit/debit card or Paypal.  At this point you will receive an order confirmation e-mail.  We’ll then be in touch with stock availability and to confirm that your order will be ready at your chosen time. 

2. Collect your order from our sales counter.

A map and opening times for our warehouse can all be seen here.

Please bring your order confirmation e-mail (mentioned above) with you. Also, for your protection against fraud, we cannot release your order without seeing the payment card you used for placing your order. If you've paid by PayPal, please bring a photo ID, which must be your passport or photo driving licence.

We're happy for someone else to collect your order, but to prevent fraud the person you've nominated must present your order number and their photo ID (passport or photo driving licence).

If you have any questions regarding our Click & Collect service please contact our customer service team.